Best practices
Customer - Leading Insurance Company
Project – Contact center establishing, organizing and managing
Steps:
- Establishing a contact center - equipping the workplaces, selecting telephony and Internet service providers, building up connectivity.
- Implementation of a call center solution.
- Recruitment and training of 20 operators.
- Teams’ organization for Incoming and Outgoing calls management.
- Organization of first level technical assistance.
The activity started after three months of preparations, and it has been functioning successfully for three years now.
References
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